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Customer Support

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Customer Service at Astrofree – Your Queries, Our Priority

Welcome to Astrofree, your trusted destination for kundli, horoscope, astrology products, and astrologer consultation. At SVNG Strip and Wire Private Limited, we are committed to providing you with the best customer service experience. Our goal is to ensure that your journey with us is smooth, informative, and satisfying.

Our Customer Service Commitment

We understand that your needs and concerns are unique. That’s why our dedicated customer care team is here to assist you every step of the way. Whether you have questions about our products, need guidance on astrologer consultation, or seek assistance with your orders, we’ve got you covered.

Contacting Our Customer Care

You can reach out to our customer care team through various convenient channels:

1. Live Chat Connect with us instantly through our live chat feature available on our website. Our friendly representatives are ready to chat and assist you in real-time.

2. Email For detailed queries or assistance, feel free to drop us an email at contact@astrofree.in We aim to respond promptly within our working hours.

3. Call Speak directly to our customer care experts by calling our hotline during our operational hours. Our team is here to provide you with personalized support and answer any questions you may have.

4. Social Media Reach out to us through social media platforms like Facebook, Instagram, and Twitter. Our social media pages are monitored, and we are eager to address your queries through private messages.

Our Working Hours

Our customer care team is available to assist you from 9:00 AM to 6:00 PM IST, Monday to Saturday. We want to ensure that you have access to support when you need it most.

Services We Provide

Our customer service goes beyond just addressing concerns. We’re here to guide you through the various services we offer, including:

– Product Information: Get detailed information about our kundli, horoscope, astrology products, and astrologer consultation offerings.
– Order Assistance: Have questions about your orders, deliveries, or payments? We’re here to help.
– Technical Support: Facing issues while navigating our website? Let us know, and we’ll provide the necessary technical guidance.
– Consultation Guidance: Need help with scheduling an astrologer consultation? We’re here to assist you in the process.

Payments and Refunds

For all services, payment is required at the time of purchase. Once services have been delivered delivered, refunds will not be issued. In the event that you believe there is an error or discrepancy in your Kundli report, please contact us at contact@astrofree.in, and we will review your concerns.

Transparent and Fair

At Astrofree, transparency and fairness are at the core of our customer service approach. We provide accurate and honest information to empower you to make informed decisions. Our terms and conditions are designed to protect your interests while ensuring a positive experience.


Feedback and Improvement

Your feedback matters to us. If you have suggestions, concerns, or ideas on how we can enhance our customer service, we’re all ears. We’re continuously looking for ways to improve and serve you better.

At Astrofree, we believe that exceptional customer service is a journey we embark upon with every customer. Your satisfaction is our motivation, and we look forward to being a part of your astrology journey. Contact us today and experience the difference in our personalized, efficient, and caring customer service.

Warm regards,
The Astrofree Team

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